Frequently Asked Questions

Vacayou is a wellness platform that makes wellness travel accessible to employees as a benefit.  Employees can discover, search and book travel including accommodation and unforgettable experiences. Bookings can be done totally online and give you access to accommodation, activities, experiences and custom-curated packages exclusive to Vacayou. No more searching and then having to call to book—that takes the fun out of travel!  Best of all, employers can provide instant access to their employees. It couldn’t be easier.

Wellness travel is active travel focused on recharging and rejuvenating mentally and physically. It can range from spa retreats, to hiking, skiing, golfing and paddleboarding. Essentially any travel paired with an active experience is wellness travel. Try it, we are sure you will love what it does for your well-being.

Vacayou focuses on making travel and active experiences accessible to all. We also incorporate other wellness perks including exclusive discounts on wellness-focused foodstuff, fitness and beauty categories. In addition, employees can access our digital fitness classes from wherever they are, whenever they need a mental health day. Our team is constantly updating our suite of benefits with what your employees value.

The Vacayou platform is unique in that it allows you to search for wellness-focused travel and book it at wholesale rates all in one place, online. Other online booking engines are solely focused on accommodation, and do not allow you to search and build in experiences to your itinerary.  Need help or advice, consult our concierge services to help create the perfect itinerary for your interests and budget. We take the stress out of travel.

Vacayou is a membership that you have purchased or your organization has purchased on your behalf.  This membership allows us to pass on wholesale rates that cannot be offered on public booking engines or sites (e.g. Expedia or Hotels.com). This is how Vacayou gives you confidence that you are getting great rates on even better experiences.

All terms and conditions with respect to travel restrictions are clearly displayed before booking travel or an experience. Travel restriction policies are those of the provider, so Vacayou makes sure you know what they are before booking. And since travel can be complicated these days, we can also help navigate the latest in travel restrictions.

Vacayou is a wellness- and travel-focused perk or fringe benefit that organizations procure on behalf of their employees or members. Rather than being a passive “perk” that does not get engagement, Vacayou wellness travel makes a difference in your organization by creating a culture of wellness and enabling life recharging experiences.

It does not.  Health benefits, retirement savings plans and other core benefits do not need to change in any way.  Vacayou’s mission is to get your employees excited about great new wellness and travel benefits that help improve their quality of life. That excitement can have a positive effect on how employees perceive your entire benefits package. Vacayou shows that you care!

Vacayou does not change your PTO rules, accrual or qualifications. It does, however, make it easy for employees to search and book great experiences—therefore, it has a positive effect on reducing PTO liability. Vacayou helps create a positive environment surrounding wellness, which makes employees happy as well as CFOs happy as they watch PTO liability decrease.

Absolutely! We love working with organizations to understand their goals and build rewards and recognition plans to support them. Whether it be a stipend for service milestones, employer matching programs or rewards for achievements, Vacayou is here to help build a custom plan for your organization.

Vacayou is focused on organizational wellness versus gift cards and points redemption programs that focus on purchases. We focus on creating wellness experiences for your employees that they never forget. Providing a benefit such as the Vacayou platform shows your organization’s commitment to employee wellness and helping them balance a productive workplace with a satisfying personal life. Employees have the flexibility to discover and book experiences, tailored to their interests, that they will be talking about for years. The best part is that they will have you to thank for it!

Many employers choose to launch Vacayou benefits to coincide with open enrollment or to launch in January in accordance with the calendar year.  That said, Vacayou benefits can be launched anytime that makes sense for your organization.

You will hear about it— your employees will talk about the experiences they access through Vacayou.  You will see it on your real-time dashboard highlighting engagement, usage and employee insights. Most of all, you will feel it as Vacayou helps your organization be more productive, and attract and retain top talent.